Refund policy

Sim. Vou deixar tudo consolidado agora para você copiar e colar em cada campo da Shopify, já usando o padrão que definimos para a Tiny Ding World.

Só uma ressalva jurídica importante: para vender à União Europeia, além do endereço postal americano, o consumidor deve conseguir identificar o comerciante e o endereço geográfico onde ele está estabelecido. Portanto, no Aviso Legal, ainda precisaremos acrescentar o endereço oficial registrado da Splendida no Brasil antes de abrir vendas para a UE. Não vou inventar esse dado. EUR-Lex

A Shopify aceita separadamente Return Policy, Privacy Policy, Terms of Service, Shipping Policy e Legal Notice em Settings → Policies. Shopify Help Center Mantive os 14 dias porque consumidores da UE têm, em regra, 14 dias para desistir de compras online; quando devidamente informados, normalmente podem arcar com o custo direto da devolução por arrependimento. European Union Nos EUA, nossa política de frete também evita prometer prazo universal, porque um prazo anunciado precisa ter base razoável e atrasos podem exigir consentimento do cliente ou reembolso. Federal Trade Commission

1. POLÍTICA DE DEVOLUÇÃO E REEMBOLSO

Cole em Return and Refund Policy / Política de devolução e reembolso:

14-Day Return & Refund Policy

At Tiny Ding World, we want you to feel confident with your purchase. We offer a 14-day return period, which means you have 14 days after receiving your item to request an eligible return.

To start a return, please contact us at support@tinydingworld.com before sending any item back.

Return Eligibility

For voluntary or change-of-mind returns, items must generally:

Be requested for return within 14 days of delivery.
Be unused or only handled as reasonably necessary to inspect the product.
Be in a condition suitable for resale.
Include all original parts, accessories, manuals, and components.
Be returned in the original packaging whenever reasonably possible.
Include proof of purchase or the order number.

Products showing significant signs of use, wear, dirt, outdoor use, damage, missing parts, alterations, or improper handling may be refused or may qualify only for a partial refund where permitted by applicable law.

Mandatory consumer rights always take priority over these voluntary return conditions.

Return Authorization

Please do not send any product back without first contacting us.

If your return is approved, we will provide the appropriate return address and return instructions by email.

Because Tiny Ding World works with different fulfillment partners and warehouses, the return address may vary depending on the product and fulfillment location.

Our US mailing address is not automatically a product return address.

Return Shipping Costs

For returns resulting solely from a change of mind or personal preference, the customer is responsible for the return shipping costs where permitted by applicable law.

If the product arrived damaged, defective, incomplete, materially different from what was ordered, or if you received the wrong product, please contact us before returning it so we can provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact:

support@tinydingworld.com

Please provide:

Your order number.
A description of the issue.
Clear photos or videos of the problem when applicable.
Photos of the shipping packaging when transportation damage is involved.

Depending on the circumstances and applicable law, the solution may include replacement parts, replacement of the product, repair, price reduction, or refund.

Used Products

Our voluntary return policy is not intended to provide temporary free use of products.

For change-of-mind returns, products that have been extensively used, damaged, altered, subjected to significant wear, or returned in a condition that materially reduces their resale value may be refused or may qualify for a reduced refund where permitted by law.

This provision does not limit mandatory consumer rights.

Exceptions / Non-Returnable Items

Certain products may not qualify for voluntary returns, including where permitted by applicable law:

Personalized or custom-made products.
Gift cards.
Perishable products.
Certain sealed personal-care or hygiene products after opening.
Hazardous materials or flammable products.
Products clearly identified as Final Sale where such a restriction is legally permitted.

Sale and promotional products remain eligible under our normal return policy unless specifically identified otherwise and permitted by applicable law.

Exchanges

We do not guarantee direct exchanges.

Where appropriate, the fastest option may be to complete an approved return and place a new order for the desired product.

If you received an incorrect or defective item, please contact us before placing another order.

European Union / EEA Right of Withdrawal

Consumers receiving eligible orders in the European Union or European Economic Area may have a statutory right to withdraw from a distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact support@tinydingworld.com within the applicable period.

Consumers may inspect products as reasonably necessary to establish their nature, characteristics, and functioning.

If goods are handled beyond what is reasonably necessary for this purpose, the consumer may be responsible for a resulting reduction in value where permitted by applicable law.

Where properly disclosed and permitted by applicable law, the customer may be responsible for the direct cost of returning goods following a change-of-mind withdrawal.

Nothing in this policy limits statutory consumer rights.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be initiated to the original payment method as promptly as reasonably possible.

Banks, card issuers, PayPal, and other payment providers may require additional processing time after a refund has been issued.

For statutory withdrawal rights, refunds will be processed within the deadlines required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at: